If you have a Comcast email account, you may find that you have not received an email from HSH -- or, perhaps, from a friend or business -- that you've been expecting.
That's because Comcast takes it upon itself to 'blacklist' legitimate emails -- including products you've paid for from HSH Associates -- and never explains why.
Here is an example of the reply we often receive when we try to send email to a Comcast customer:
----- The following addresses had permanent fatal errors -----
(reason: 550-18.104.22.168 blocked by blacklist.mail.ops.asp.att.net.)
----- Transcript of session follows -----
... while talking to gateway-r.comcast.net.:
>>> MAIL From:<email@example.com> size=143961
<<< 550-22.214.171.124 blocked by blacklist.mail.ops.asp.att.net.
<<< 550 Blocked for abuse. Please send blacklist removal requests to
firstname.lastname@example.org - Be sure to include your mail
server IP ADDRESS.
554 5.0.0 Service unavailable
Comcast has blacklisted HSH on numerous occasions. They have never provided an explanation why they have done so, and have never provided a method for being identified as a proper sender to their users.
What can you do as an HSH customer?
You need to complain to Comcast that they are improperly blocking emails that are important to you.
What can Comcast email users do about this?
This is an extremely poor business practice! We suggest you complain to your Comcast customer service rep. If they won't listen, well... if your email service relies on a company that won't let you decide what kind of mail you want, you should consider getting a new email provider.