We research, you save.

If you haven't received the product you paid for from HSH...
and you have a Comcast email account...
complain to Comcast.

If you have a Comcast email account, you may find that you have not received an email from HSH -- or, perhaps, from a friend or business -- that you've been expecting.

That's because Comcast takes it upon itself to 'blacklist' legitimate emails -- including products you've paid for from HSH Associates -- and never explains why.

Here is an example of the reply we often receive when we try to send email to a Comcast customer:

----- The following addresses had permanent fatal errors -----
<xxxxxx@comcast.net>
(reason: 550-66.252.169.199 blocked by blacklist.mail.ops.asp.att.net.)

----- Transcript of session follows -----
... while talking to gateway-r.comcast.net.:
>>> MAIL From:<someaddress@hsh.com> size=143961
<<< 550-66.252.169.199 blocked by blacklist.mail.ops.asp.att.net.
<<< 550 Blocked for abuse. Please send blacklist removal requests to
blacklist_comcastnet@cable.comcast.com - Be sure to include your mail
server IP ADDRESS.
554 5.0.0 Service unavailable

Comcast has blacklisted HSH on numerous occasions. They have never provided an explanation why they have done so, and have never provided a method for being identified as a proper sender to their users.

HSH has never spammed. Here is our privacy policy. Evidently, Comcast sees the word 'mortgage' in our email -- naturally, because we publish mortgage information -- and its automated system simply decides we're a spammer. There is nothing we can do about it... but you can.

What can you do as an HSH customer?

You need to complain to Comcast that they are improperly blocking emails that are important to you.

What can Comcast email users do about this?

This is an extremely poor business practice! We suggest you complain to your Comcast customer service rep. If they won't listen, well... if your email service relies on a company that won't let you decide what kind of mail you want, you should consider getting a new email provider.

Buy Our Mortgage Survey
 Mortgage Glossary  Mortgage Quick Search