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Is it safe to use a direct lender to refinance

Generally speaking, a 'direct lender' is a lender who lends his own funds. Some mortgage lenders use this term to differentiate themselves from mortgage brokers, who arrange loans between you and a lender. A direct lender should have control over the loan process from start to finish, but simply being a direct lender doesn't guarantee that you'll get great pricing or great service.

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